Get Audit‑Ready in Days, Not Months

Q: Which compliance frameworks does Accel Comply support?
A: We primarily cover the major security and privacy frameworks that most businesses need: ISO 27001, SOC 2, NIS2, GDPR (EU General Data Protection Regulation), and related standards. Our policy packs are built around these. If you have a different framework in mind or multiple at once, we likely can help via a custom engagement, as we also have experience in a lot of other frameworks.

Q: What do I actually get in a compliance "pack"?
A: Each pack is a complete documentation toolkit for a given compliance standard. For example, the ISO 27001 Core Pack includes an Information Security Manual, all required policies (access control, incident response, etc.), a risk assessment template, a Statement of Applicability, plus any other documents an auditor would expect. You'll also get supporting materials like implementation guidelines and a review session with us to walk through everything. In short, you get all the policies and templates needed to be audit-ready for that framework, customized to your business.

Q: How is it possible to deliver audit-ready docs to us in just days?
A: We've refined the process to be extremely efficient. We start from an expert-written template library that already covers 80-90% of the standard's requirements. We then quickly tailor the remaining 10-20% to fit your organization (using your input from a kickoff call). Our lead consultant (15+ years in compliance and IT security) personally reviews each document. We also use some automation tools to speed up repetitive tasks. This all means you get high-quality, fully compliant documentation fast (typically in a week or less) without any corners cut.

Q: Are the documents generic templates or truly tailored to our company?
A: They are truly tailored. We use templates as a starting point, but we customize them with your company's name, roles, context, and specific details. During our kickoff consultation, we learn about your business (industry, tech stack, processes) and weave that into the policies. The end result is documentation that reads as if it were written in-house – only it's done much faster. We often hear from clients that "it felt like we wrote these ourselves" (which is exactly our aim!).

Q: What if we already have some policies in place?
A: That's fine; we'll integrate and improve what you have. If you have existing policy documents, we won't reinvent the wheel. We'll review them and incorporate them into the final pack so there's no duplication or conflict. We'll fill any gaps and ensure consistency. In the end, you'll have one comprehensive set of documents. And if any of your current policies are particularly good, we'll carry them over with minimal changes (besides formatting or wording tweaks to align with the standard).

Q: Do your packs include training or help with implementation?
A: Compliance Plus (our dual-framework pack) does include extra goodies like staff training slides and an internal audit prep checklist, because those clients usually need broader enablement. For Express and Core packs, the focus is on documentation, but we do provide a walkthrough call to help you understand and use the documents. We also include an implementation tips sheet – e.g. how to roll out the new policies to your team. If you need more hands-on help (like running a training session or additional consulting), we can arrange that as a separate service or as part of an Enterprise Custom project.

Q: What is the "Audit-Ready Care Plan"? Do we need it?
A: The Audit-Ready Care Plan is our optional annual support subscription. Think of it as a maintenance plan for your compliance docs. Regulations change, standards get updated, and new threats emerge – the Care Plan makes sure your policies keep up. If you subscribe, we'll notify you of relevant changes and send you updated documents or new policies as needed (we target quarterly updates, up to four per year). We also do an annual check-in to see if anything in your business changed that might require a doc update. The first year of Care Plan is included free for Core and Plus packs (and can be added to Express). It's not mandatory, but many clients stay on it because it's an easy way to stay continuously compliant without extra effort on your part.

Q: How do I know which pack is right for my company?
A: It depends mostly on scope and urgency. If you just need a quick set of basic policies for one standard (say you have a narrow requirement or a tight deadline), the Express Pack is designed for that. If you need a comprehensive set of documents for a major standard (e.g. you're going for ISO 27001 certification or answering a big client's security questionnaire), the Tailored Core Pack is the best fit – it's thorough and audit-ready. If you have to tackle two compliance standards at once (a common combo is ISO 27001 + GDPR for SaaS companies), the Compliance Plus Pack will handle both in an integrated way (cheaper and faster than doing two separate projects). And if none of those quite fit (for example, you have a specific mix of requirements or a larger program to build) then Enterprise Custom is the way to go. We can scope it together and are happy to advise on a quick intro call if you're unsure.

Q: Do you guarantee that we'll pass an audit or achieve certification after using your service?
A: We guarantee that our documentation will meet the formal requirements of the standard – so you won't fail an audit due to missing or insufficient policies. In practice, our clients have a great track record of passing audits using our packs. However, remember that passing an audit or getting certified isn't just about documentation; it also depends on your company actually following those policies and meeting the operational controls. Our packs put you in an excellent position by giving you all the required paperwork and guidance to use it. Many clients tell us the auditors barely had any findings on their documentation. So while we can't 100% promise a certification (no one really can), we do promise to remove the documentation roadblocks on your path to compliance success.

Q: Is Accel Comply a law firm? Should I still consult a lawyer for compliance?
A: We're not a law firm; we're compliance documentation specialists. Our packs are about policies, procedures, and controls (the practical side of compliance). They will help you satisfy the requirements of laws and standards, but they're not legal opinions. For most business compliance needs (like getting ISO certified or meeting NIS2 requirements), you don't need a lawyer on a day-to-day basis; you need good documentation and processes, which is what we deliver. That said, for certain things (e.g. interpreting GDPR legal definitions, handling contracts, dealing with regulatory authorities) it's wise to have legal counsel. Our documentation is designed to complement legal advice: We handle the "show me you have X policy" part, and lawyers handle the "what does the law mean for us" part. We do include clear disclaimers that our service isn't legal advice, just to be transparent.

Q: What format are the documents delivered in? Will we be able to edit them?
A: Yes – all documents come in editable electronic formats. Typically we provide the main policies in Microsoft Word (so you can tweak or add company-specific details later if needed), and we can also provide PDF versions if you want to share read-only versions. Any spreadsheets (like risk assessment templates or compliance matrices) come in Microsoft Excel format. You'll have full ownership of the files once delivered. We encourage you to edit and use them as living documents within your organization going forward (and if you ever need help updating them, that's what our Care Plan is for!).